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The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

travel agent management software  life sciences, manufacturing, and travel services. Marquee customers here include Amgen , Advanced Micro Devices, Inc. (AMD ), General Electric Company (GE ), Ford Motor Company , Novartis Pharmaceuticals Corporation , Starwood Hotels & Resorts Worldwide , and The ServiceMaster Company . All of the abovementioned companies are largely concerned about their customer service levels. Pega’s customer interaction know-how has also resulted in solutions to close gaps and improve the following processes: Read More

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Documents related to » travel agent management software


Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

travel agent management software  services, high tech, retail, travel, and healthcare industries. With the Healthcare Affordable Act, we are anticipating a higher demand for customer communication channels technology in this industry segment. TEC: Which products, regions, and industry segments have been most active as of late? What do you foresee in the next 12–18 months, more of the same, or not? DL: Moxie is a market leader in providing customer communication channel solutions, especially knowledge base, e-mail, chat, co-browse, and Read More
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service
Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations

travel agent management software  files by salespeople who travel frequently. All customer contact details and interaction history - together with the interaction content, such as e-mails and call recordings - are stored in a central repository for access by salespeople and other staff. Ongoing issues and the immediate needs of customers - recorded by customer service staff and others - are visible to the responsible salesperson. Tasks related to the customer relationship can be assigned manually or automatically to a responsible Read More
Progress Software Rounds Out its RPM Offering with Corticon Buy
Progress Software (NASDAQ: PRGS), a software solutions and platforms provider that enables enterprises to be operationally responsive, is ending 2011 on quite a

travel agent management software  for an airline or travel agent, re-sequencing and redirecting the shipment, billing and services issues for a telecom firm, and changes in the financial markets for a bank. It will be interesting to watch whether this nifty rules engine will enable Progress to  produce supply chain management (SCM) industry frameworks and challenge supply chain process platform (SCPP) offerings from Manhattan Associates and IBM Sterling Order Management . For more  views on the acquisition, see the MWD Advisors blog Read More
Integrated EAM for Hotels: An Overview
According to a recent NYT article, the hotel industry saw record revenue last year reaching $138 billion, growing $28 billion from the previous year. In

travel agent management software  In addition to calculating travel agent commissions, administrators need to manage travel agents’ logins, passwords, and profiles, as well as their permissions. Increasingly, large hotel chains are also making business to business bookings available. All of these involve different pricing structures that need to be relayed to the GDS in addition to up to date inventory information on room availability. To keep up with online third party reservation sites, hotels also need channel management software Read More
webMethods Gets Active (Software That Is)
In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods

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Sonata Software
Sonata Software is a technology services company, with an on-site/offshore service delivery model. Sonata's philosophy is to invest organizational resources

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Global Software
Established in 1981, Global Software, Inc. is a privately owned company located in Raleigh, North Carolina (US). Their analytics suite, which includes

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Managing Risk in Enterprise Software Selection
Selecting and implementing new enterprise software changes your company, and the business processes that drive it. How you handle these changes can make the

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Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not

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Run your Business with no Software!
Picture your business today without software applications. It's hard to imagine, isn't it? But maybe you should try - and not for the reason you may be

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Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

travel agent management software  risk,investigation,BPS,database,criteria,compliance Read More
A Software-as-a-service Primer for Independent Software Vendors
Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across

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Quadrant Software
Quadrant Software@ develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution

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A Software-as-a-service Primer for Independent Software Vendors
Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across

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