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The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

travel agent management software  life sciences, manufacturing, and travel services. Marquee customers here include Amgen , Advanced Micro Devices, Inc. (AMD ), General Electric Company (GE ), Ford Motor Company , Novartis Pharmaceuticals Corporation , Starwood Hotels & Resorts Worldwide , and The ServiceMaster Company . All of the abovementioned companies are largely concerned about their customer service levels. Pega’s customer interaction know-how has also resulted in solutions to close gaps and improve the following processes: Read More
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Documents related to » travel agent management software


Progress Software Rounds Out its RPM Offering with Corticon Buy
Progress Software (NASDAQ: PRGS), a software solutions and platforms provider that enables enterprises to be operationally responsive, is ending 2011 on quite a

travel agent management software  for an airline or travel agent, re-sequencing and redirecting the shipment, billing and services issues for a telecom firm, and changes in the financial markets for a bank. It will be interesting to watch whether this nifty rules engine will enable Progress to  produce supply chain management (SCM) industry frameworks and challenge supply chain process platform (SCPP) offerings from Manhattan Associates and IBM Sterling Order Management . For more  views on the acquisition, see the MWD Advisors blog Read More
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

travel agent management software  and also see a travel agent for professional advice about the best places to go. They can configure and price out a new car at an automaker's Web site and visit the dealer the next day for a test drive. Customers who don't want to hassle with checks and stamps can pay their bills online or by phone. If customers have a problem with their DVD player, digital cam- era, or computer, some may prefer seeking online support to help themselves, while others would rather pick up the phone and call the vendor's Read More
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

travel agent management software  services, high tech, retail, travel, and healthcare industries. With the Healthcare Affordable Act, we are anticipating a higher demand for customer communication channels technology in this industry segment. TEC: Which products, regions, and industry segments have been most active as of late? What do you foresee in the next 12–18 months, more of the same, or not? DL: Moxie is a market leader in providing customer communication channel solutions, especially knowledge base, e-mail, chat, co-browse, and Read More
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service
Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations

travel agent management software  files by salespeople who travel frequently. All customer contact details and interaction history - together with the interaction content, such as e-mails and call recordings - are stored in a central repository for access by salespeople and other staff. Ongoing issues and the immediate needs of customers - recorded by customer service staff and others - are visible to the responsible salesperson. Tasks related to the customer relationship can be assigned manually or automatically to a responsible Read More
The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

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Sonata Software
Sonata Software is a technology services company, with an on-site/offshore service delivery model. Sonata's philosophy is to invest organizational resources

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Mainsaver Software
Mainsaver Software (formerly JB Systems) is wholly owned by the privately held Ameritege Technology Partners, LLC. Mainsaver develops enterprise asset

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iScala ERP Software
Epicor@s iScala enterprise resource planning (ERP) software enables businesses to automate and manage their standard business processes, and includes an e

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Software Evaluation and Software Selection
Organizations are surrounded by ambiguity when making their implementation decisions. Accurate and relevant criteria that are properly weighed against an

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Year in Review: Top Enterprise Software News and Trends for 2011
With 2011 just about under wraps, we asked our experts to weigh in on this year’s trends and enterprise software news-makers. Read this article to get their

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BQE Software
BQE Software, Inc.

travel agent management software   Read More
CheckMark Software
Founded in 1984, CheckMark Software is dedicated to providing accounting and payroll software for small to medium businesses. In 1985, CheckMark was one of the

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New Realities of Retail Workforce Management: Myths versus Facts
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction

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A Software-as-a-service Primer for Independent Software Vendors
Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across

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