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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 progressive insurance claims center


Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

progressive insurance claims center  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » progressive insurance claims center

Outsourcing Center


Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies.

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Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

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Case Study: Celina Insurance Group


Celina Insurance Group, a mutual insurance carrier that serves eight states in the midwestern US, wanted to increase competitiveness against larger insurance carriers by integrating independent agents into business processes and providing superior services and support. Find out how a new collaborative extranet helped the company reduce policy turnaround times, improve service to agents and customers, and more.

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A Pragmatic Approach to Server and Data Center Consolidation


Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers combat these problems. Learn about the factors that are driving consolidation initiatives today, and find out what best practices can be used for ensuring its success.

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Insurance


Insurance is probably one of the oldest human economic activities, appearing not long after the advent of trade, and developing as a way of protecting merchants from unforeseen events (natural catastrophes, robberies, etc.). There is evidence of traders using insurance for risk management as early as the third millennium BCE (“before the common era”).

Nowadays, insurance is one of the most complex areas of the financial sector, covering a wide range of risks for both personal and business activities. Most insurance companies offer similar products, which makes competition quite fierce. Here are some of the characteristics of the insurance sector:

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IP Devices Promise the Future of Data Center Control and Management


The need for secure remote management tops network administrators’ “to do” lists. Until now, this was cost-prohibitive for all but the largest data centers. However, Internet protocol (IP) remote management devices are now affordable, enabling all organizations to benefit from secure IP access throughout an office in a distributed computing environment or around the globe—all via an Internet connection and browser.

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Fundamentals of Managing the Data Center Life Cycle for Owners


Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and offers practical advice to facility owners and management.

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Amerisure Mutual Insurance Company


With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to enhance the distribution of information to employees. Employees located in satellite offices, with no direct access to the home office, can feel disconnected from corporate headquarters’ operations and activities. Amerisure needed to communicate to employees in a timely manner that would allow the flow of accurate, important information, whether that data be employee-specific, such as salary, job, or benefit information, or company news and updates. In addition to a centralized communication platform, the company wanted heightened management of its workforce through the use of business intelligence tools that would allow it to track trends and have improved monitoring capabilities for each location.

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HP Claims Autonomy Misrepresented Itself


Woe is HP. The company recently made headlines with news that its Autonomy division, which sells a number of products for enterprise content management (ECM), search and discovery, customer experience management, and more, misrepresented its financial situation to get itself acquired by HP. Indeed, HP says its pain from this misreprentation comes to about $5 billion (USD). In a press

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How to Save $20,500 on Call Center Software


Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software.

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