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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

online agent management software  of Online Customer Service Online customers are becoming increasingly demanding, since they want answers to queries quicker than ever before, and they want to be able to access services when it suits them—around the clock. No customer wants to be put (seemingly endlessly) on hold or escalated, or to attempt several different solutions over the next hour, only to be called back the next day. He or she wants the issue resolved as quickly as possible, either through self-service or by a knowledgeable Read More

Demand Management
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Documents related to » online agent management software


Supply Chain Management Audio Conference Transcript
This is a transcript of an audio conference on Supply Chain Management presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection

online agent management software  applications that include the online trading network, TradeMatrix (10/99), its vertical offshoots such as HightechMatrix and Fasturn.com, acquisition of Aspect Development, and partnerships with IBM, Ariba, and others. i2's ability to reinvent itself to capitalize on market trends is evidenced by its consistently high percentage of license revenues. Product flexibility: Rhythm provides the capability to satisfy a wide variety of functional requirements and business rules through its custom modeling Read More
The Wizardry of Business Process Management - Part 3
Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s

online agent management software  she goes to the online portal, gets partially through, but has questions about what happens if he or she moors in Maine in the summer, but brings the boat back for storage in New York in winter. He or she picks up the phone, switching from the Web to the phone channel. Research  – In the background, the system pre-determines that the local insurance agent is not skilled enough to write the policy  for a boat moored in Maine, calculate the right policy for a commission sharing (and potential Read More
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

online agent management software  sectors such as Financial, Online Retailers, Non-Profit, Government, Call Centers and Small-Medium Business. Response Manager is a virtual email facility that routes incoming email to such group email boxes as sales@, info@, marketing@, support@, and routes outgoing responses based on classification through an associated database of rules with handling instructions. This means Response Manager will forward email to the right service agents, allowing management to gather usages statistics; properly Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

online agent management software  it and then its online and you maintain it. In my practice we look for our clients to have a strategic goal for the project rather than a tactical goal. If you are looking to shorten handle time that’s a tactical motivation and you’re not as likely to be willing to go through the steps that a successful enterprise rollout would take. But if it is a strategic initiative, especially something that is topdown motivated (for instance improving customer service or improving employee satisfaction) then Read More
Perfect Software
Located in Arcadia, California (US), Perfect Software has been supplying personal computer (PC) and Application System 400 (AS/400) custom accounting

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Pronto Software Limited
For over 30 years, we@ve been working closely with our clients to create business management software that helps them get the absolute best out of their

online agent management software  also built up an online knowledge base, with contributions from staff, industry experts, and Pronto Xi customers just like you. Finally, we reveal a solution that we know will help you take your business to the next level. Our easy-to-use software, fully integrated with IBM Cognos business intelligence technology, allows you to monitor and control every aspect of your business, from top floor to shop floor. You’ll improve productivity, customer service, and inventory accuracy. You’ll keep track of Read More
Online Marketing: Choosing an Online Marketing Company
In today’s competitive marketplace, the need for effective online marketing and advertising services is more important than ever before. This white paper covers

online agent management software  Marketing: Choosing an Online Marketing Company In today’s competitive marketplace, the need for effective online marketing and advertising services is more important than ever before. This white paper covers the basics of online marketing, the strategies, and the different marketing methods available today. From online advertising services to complete online marketing solutions, you’ll be informed of the options available so that you can make a sound decision when you are ready to choose an Read More
The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

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TIBCO Software
TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a

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Software Development
DataArt's software expertise spans a range of programming languages, databases, and networking systems on Windows and Unix platforms. The company has

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TOWER Software
TOWER Software provides enterprise content management (ECM) solutions to government and regulated industries, as well as electronic document and records

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On-premise to On-demand: The Software as a Service Opportunity for Independent Software Vendors
Predictions of the death of software are overstated. In reality, businesses are becoming more reliant on technology, not less. What’s changing, however, is the

online agent management software   Read More
Addsum Business Software
Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven

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Asset Management
Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling

online agent management software  Waer, WAERlinx, asset management, asset reporting, asset decommissioning, supply chain, reporting, parts management Read More
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