-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer relationship management solutions for insurance:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer relationship management solutions for insurance:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
-
Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
customer relationship management solutions for insurance:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
customer relationship management solutions for insurance:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer relationship management solutions for insurance:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor of choice for some of the largest companies in the world. (...)
Excerpt related to
customer relationship management solutions for insurance:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor ...
Published:
2006-12-11
-
Abstract:
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve
global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution,
businesses can gain multidimensional, real-time visi (...)
Excerpt related to
customer relationship management solutions for insurance:
... But how can businesses achieve global customer visibility in today's competitive
market? With the implementation of a master data management (MDM) solution ...
Published:
2010-03-11
-
Abstract:
Customer relationship management (CRM) solutions have changed. What was once used to help sales personnel maintain records
of contacts, sales-related activities, and individual team progress has now become so much more. But since CRM is now intertwined
with other sales management solutions, it has left b (...)
Excerpt related to
customer relationship management solutions for insurance:
... Sales Force. Source: NetSuite. Document Type: White Paper Description: Customer relationship
management (CRM) solutions have changed. ...
Published:
2010-03-11
-
Abstract:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Excerpt related to
customer relationship management solutions for insurance:
How to Define Your Next Generation Contact Center Strategies. Source: EquaTerra. Document Type: White Paper Description: A
contact ...
Published:
2010-03-11
-
Abstract:
If you could have a 360-degree view of your business, wouldn’t you want to take a peek? Most companies would say yes, but
no business could benefit more from this panoramic view than large enterprises. Today, they’re getting that view—and more,
from customer relationship management (CRM) technology (...)
Excerpt related to
customer relationship management solutions for insurance:
... they’re getting that view—and more, from customer relationship management
(CRM) technology. ... 5 Ways Large Enterprises Take Advantage of CRM Solutions</strong
...
Published:
2010-03-11
-
Abstract:
The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record
profit, and more than $500 million of generated cash, might have become its liability as well, as it might be quite difficult
to repeat. (...)
Excerpt related to
customer relationship management solutions for insurance:
The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record
profit, and more than...
Published:
2002-06-19
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Abstract:
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling
efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to
quickly identify and address customers in a personalized (...)
Excerpt related to
customer relationship management solutions for insurance:
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions
in Financial Services. Source: Portrait ...
Published:
2010-03-11
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Abstract:
Choosing the Best CRM for Your Organization. IT Reports and Other Package to Use In Your System for Choosing the Best CRM.
It’s no secret that there is a bevy of deployment options available with most customer relationship management (CRM) solutions
today—ranging from customized to out-of-the-box. (...)
Excerpt related to
customer relationship management solutions for insurance:
Choosing the Best CRM for Your Organization. IT Reports and Other Package to Use In Your System for Choosing the Best CRM.
It’s no secret that ther...
Published:
2010-03-11
-
Abstract:
Worldwide, various standards have been created to provide some form of structure with respect to delivering products and
services. Over time, however, the adoption of industry compliance guidelines has seen many pitfalls, specifically with the
advent of technology. Developing a sound compliance strategy (...)
Excerpt related to
customer relationship management solutions for insurance:
Developing and Maintaining Cost-effective Solutions and Strategies for Industry Regulated Compliance. Source:
Exact. Document Type ...
Published:
2010-03-11
-
Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
customer relationship management solutions for insurance:
... applications markets, such as customer relationship management
(CRM) and ... and Incentive Compensation Management ... leading industries
using EIM solutions, but also ...
Published:
2006-12-01
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Abstract:
In their efforts to accelerate time to market and improve business process efficiency, many marketing organizations adopt
customer relationship management (CRM). But CRM often falls short in exploiting the exponential growth of content associated
with product and brand marketing. By using a digital asset (...)
Excerpt related to
customer relationship management solutions for insurance:
... In their efforts to accelerate time to market and improve business process efficiency, many marketing
organizations adopt customer relationship management (CRM ...
Published:
2010-03-11
-
Abstract:
CRM: Big is Not Always the Best.Solutions and Other Documents to Characterize Your Buy, In Relation To CRM. Customer relationship
management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise
applications that take years to implement. This (...)
Excerpt related to
customer relationship management solutions for insurance:
CRM: Big is Not Always the Best.Solutions and Other Documents to Characterize Your Buy, In Relation To CRM. Customer relationship
management (CRM) ...
Published:
2010-03-11
-
Abstract:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quoting processes for manufacturers with complex requirements. Their benefits include quotes that are quick and
accurate, leading to increased customer satisfaction. (...)
Excerpt related to
customer relationship management solutions for insurance:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quotin...
Published:
2007-11-16
-
Abstract:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organizations, especially those that deal with Sarbanes-Oxley, should focus on BPM to ensure compliance and
to minimize error and risk. (...)
Excerpt related to
customer relationship management solutions for insurance:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organi...
Published:
2006-01-03
-
Abstract:
As the banking industry goes global, the need to be available 24/7, increased demands for customer service, and reduced budgets
have introduced new pressures to small to medium banking firms. And with the ongoing challenges of regulatory compliance,
firms need financial services software that can reduce (...)
Excerpt related to
customer relationship management solutions for insurance:
Simplify and Comply: Integrated Solutions for Financial Services. ... goes global, the need
to be available 24/7, increased demands for customer service, and ...
Published:
2010-03-11