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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer relationship management information for insurance management:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer relationship management information for insurance management:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
customer relationship management information for insurance management:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
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Abstract:
Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database
tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business.
In order to protect this data and stay on top of co (...)
Excerpt related to
customer relationship management information for insurance management:
Facilitating Compliance and Intelligent Information Management with Effective Database Management.
Source: Solix Technologies. Document ...
Published:
2010-03-11
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Abstract:
Just as back-office automation became critical for competitive success in the last half of the twentieth century, customer
relationship management (CRM) is today’s imperative for success. However, the key to creating business value with CRM is remembering
that business strategy and technology strategy (...)
Excerpt related to
customer relationship management information for insurance management:
Why CRM? The Business Case for Customer Relationship Management. ...
The Business Case for Customer Relationship Management</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
Customer information system (CIS) projects in the utilities industry have earned a reputation for being disruptive to business,
very expensive, and always behind schedule. As a mission-critical cash register for utilities, it pays to examine CIS more
closely. Learn about the perspectives on strategic CIS (...)
Excerpt related to
customer relationship management information for insurance management:
Enhancing the Agility of Customer Information Systems in Utilities. ...
Download <strong>Enhancing the Agility of Customer Information Systems in Utilities</strong>.
...
Published:
2010-03-11
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Abstract:
Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities,
increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects,
institutions, syndicate partners, and other contacts, the r (...)
Excerpt related to
customer relationship management information for insurance management:
... CDC Software. Document Type: White Paper Description: Client relationship management
(CRM) technology ... As a nerve center for information about clients, prospects ...
Published:
2010-03-11
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Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
customer relationship management information for insurance management:
... applications markets, such as customer relationship management
(CRM) and ... For background information on incentives and ... and Incentive
Compensation Management. ...
Published:
2006-12-01
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Abstract:
Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered
why they are calling? Chances are the integrity of its data is so poor that the company has no idea who many of its customers
are. The fact is, many businesses suffer from this sa (...)
Excerpt related to
customer relationship management information for insurance management:
Master Data Management and Accurate Data Matching. ... The solution: implement a master
data management (MDM) system that uses an accurate data matching process. ...
Published:
2010-03-11
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Abstract:
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve
global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution,
businesses can gain multidimensional, real-time visi (...)
Excerpt related to
customer relationship management information for insurance management:
... But how can businesses achieve global customer visibility in today's competitive
market? With the implementation of a master data management (MDM) solution ...
Published:
2010-03-11
-
Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
customer relationship management information for insurance management:
... applications markets, such as customer relationship management
(CRM) and ... For background information on incentives and ... and Incentive
Compensation Management. ...
Published:
2006-12-01
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Abstract:
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service
costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing
sales and service as independent challenges—so (...)
Excerpt related to
customer relationship management information for insurance management:
The Intelligent Customer Experience Life Cycle. ... The key to its success is to look at
your customer experiences as repeatable life cycles. ...
Published:
2010-03-11
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
customer relationship management information for insurance management:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
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Abstract:
Information management, which includes both data and content management, is an essential element of service-oriented architecture
(SOA). Taking a service-oriented approach to information data can thus help you achieve greater value from your information
assets. Implementing master data management (MDM) s (...)
Excerpt related to
customer relationship management information for insurance management:
... Paper Description: Information management, which includes both data
and content management, is an essential element of service-oriented architecture (SOA). ...
Published:
2010-03-11
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Abstract:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organizations, especially those that deal with Sarbanes-Oxley, should focus on BPM to ensure compliance and
to minimize error and risk. (...)
Excerpt related to
customer relationship management information for insurance management:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organi...
Published:
2006-01-03
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Abstract:
Years ago, businesses primarily focused on how to compile valuable information that could be shared within the organization.
But today’s regulatory requirements have changed all that. By adhering to several fundamental guidelines, organizations can
improve data accessibility, and at the same time creat (...)
Excerpt related to
customer relationship management information for insurance management:
Electronic Content and Record Management Best Practices. ... Description: Years ago, businesses
primarily focused on how to compile valuable information that could ...
Published:
2010-03-11
-
Abstract:
This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack
of IT staff, and outdated business applications. Because they lack the right information to meet customer expectations, SMBs
have difficulty reacting quickly to fast-changing market (...)
Excerpt related to
customer relationship management information for insurance management:
... Because they lack the right information to meet customer expectations,
SMBs have difficulty reacting quickly to fast-changing market dynamics and growing their ...
Published:
2010-03-11
-
Abstract:
The security provisions of the US Gramm-Leach-Bliley Act (GLBA) are complex and process-intensive, and non-compliant financial
institutions and their officers have suffered penalties as a result. With QualysGuard’s vulnerability management and policy
compliance solution—including on-demand auditing c (...)
Excerpt related to
customer relationship management information for insurance management:
Vulnerability Management for GLBA Compliance. Source ... GLBA. Download <strong> Vulnerability
Management for GLBA Compliance</strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor of choice for some of the largest companies in the world. (...)
Excerpt related to
customer relationship management information for insurance management:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor ...
Published:
2006-12-11
-
Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
customer relationship management information for insurance management:
... applications markets, such as customer relationship management
(CRM) and ... For background information on incentives and ... and Incentive
Compensation Management. ...
Published:
2006-12-01
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