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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer relationship management industry for insurance:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer relationship management industry for insurance:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
"EMERYVILLE, Calif., Nov. 1 /PRNewswire/ -- Sybase«, Inc. (Nasdaq: SYBS) today announced a comprehensive, multi-year licensing,
technology and service agreement with MicroStrategy Incorporated (Nasdaq: MSTR). The alliance offers customers MicroStrategy's
Intelligent E-Business software coupled with cust (...)
Excerpt related to
customer relationship management industry for insurance:
"EMERYVILLE, Calif., Nov. 1 /PRNewswire/ -- Sybase«, Inc. (Nasdaq: SYBS) today announced a comprehensive, multi-year
licensing, technology and ser...
Published:
1999-11-10
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Abstract:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you may want to take
a closer look at this vendor and its product. I (...)
Excerpt related to
customer relationship management industry for insurance:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting...
Published:
2004-11-22
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Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
customer relationship management industry for insurance:
... applications markets, such as customer relationship management
(CRM) and ... Management and Incentive Compensation Management. ...
EIM providers to show industry savvy ...
Published:
2006-12-01
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Abstract:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for (...)
Excerpt related to
customer relationship management industry for insurance:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firm...
Published:
2000-11-02
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Abstract:
Worldwide, various standards have been created to provide some form of structure with respect to delivering products and
services. Over time, however, the adoption of industry compliance guidelines has seen many pitfalls, specifically with the
advent of technology. Developing a sound compliance strategy (...)
Excerpt related to
customer relationship management industry for insurance:
Developing and Maintaining Cost-effective Solutions and Strategies for Industry Regulated Compliance. Source:
Exact. Document Type ...
Published:
2010-03-11
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Abstract:
The enterprise incentive management and sales performance management market is evolving rapidly. Callidus Software remains
the vendor of choice for some of the largest companies in the world. The vendor is aiming to cement its leadership within
the insurance sector. (...)
Excerpt related to
customer relationship management industry for insurance:
The enterprise incentive management and sales performance management market is evolving rapidly. Callidus Software remains
the vendor of choice fo...
Published:
2007-07-20
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Abstract:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organizations, especially those that deal with Sarbanes-Oxley, should focus on BPM to ensure compliance and
to minimize error and risk. (...)
Excerpt related to
customer relationship management industry for insurance:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organi...
Published:
2006-01-03
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Abstract:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor of choice for some of the largest companies in the world. (...)
Excerpt related to
customer relationship management industry for insurance:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor ...
Published:
2006-12-11
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Abstract:
The competitive nature of the financial services industry today and the changing landscape of the customer approach to investing
puts an onus on suppliers to consider how well they are dealing with customers’ business transactions. In order to provide
better customer service—while at the same time im (...)
Excerpt related to
customer relationship management industry for insurance:
Operations Management in the UK Financial Services. ... nature of the financial services
industry today and the changing landscape of the customer approach to ...
Published:
2010-03-11
-
Excerpt related to
customer relationship management industry for insurance:
... Pega’s insurance industry knowledge and experience has ...
services, healthcare and insurance markets, with ... as a customer relationship
management (CRM) provider. ...
Published:
2009-06-19
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Abstract:
Customer information system (CIS) projects in the utilities industry have earned a reputation for being disruptive to business,
very expensive, and always behind schedule. As a mission-critical cash register for utilities, it pays to examine CIS more
closely. Learn about the perspectives on strategic CIS (...)
Excerpt related to
customer relationship management industry for insurance:
... Source: Infosys Technologies. Document Type: White Paper Description: Customer information
system (CIS) projects in the utilities industry have earned a ...
Published:
2010-03-11
-
Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
customer relationship management industry for insurance:
... applications markets, such as customer relationship management
(CRM) and ... Management and Incentive Compensation Management. ...
EIM providers to show industry savvy ...
Published:
2006-12-01
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer relationship management industry for insurance:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
customer relationship management industry for insurance:
... applications markets, such as customer relationship management
(CRM) and ... Management and Incentive Compensation Management. ...
EIM providers to show industry savvy ...
Published:
2006-12-01
-
Excerpt related to
customer relationship management industry for insurance:
... Faced by the Financial Services Industry. ... comes to business software
and customer relationship management (CRM) software ...
E-banking, customer portals, and mobile ...
Published:
2009-10-08
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Abstract:
Effective planning is integral to the success of a bank. It helps define and ensure the achievement of the organization’s
objectives. Understanding and implementing the planning cycle, which leverages forecasting, operational metrics, and multidimensional
analyses can help management determine the feas (...)
Excerpt related to
customer relationship management industry for insurance:
... multidimensional analyses can help management determine the ... reaches
business units, products, customer segments, and ... strong>The Banking Industry:
Planning the ...
Published:
2010-03-11
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Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
customer relationship management industry for insurance:
... agents for an insurance provider, or ... Vertical Module Availability,
Customer Relationship Management CRM RFP ... Industry
Vertical Module Availability Industry ...
Published:
-
Abstract:
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success
isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy
on an ongoing basis. Learn how you can use yo (...)
Excerpt related to
customer relationship management industry for insurance:
... Type: White Paper Description: The insurance industry’s turn from an
underwriting- oriented vision to a customer-centric view has been painfully slow. ...
Published:
2010-03-11