-
Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer relationship management data for insurance:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer relationship management data for insurance:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
customer relationship management data for insurance:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand
out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company.
Read this white paper on how information technology t (...)
Excerpt related to
customer relationship management data for insurance:
Delivering Superior Customer Value in Insurance. Source: SAP. Document Type: White Paper
Description: Effective management of customer data is a critical success
...
Published:
2010-12-22
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Abstract:
Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management
(BPM)—can deliver significant gains in efficiency and standardization for insurance companies. Whether it’s providing real-time
quotations for insurance policies, identifying (...)
Excerpt related to
customer relationship management data for insurance:
... of customer relationship management (CRM) and business
process management (BPM)—can deliver significant gains in efficiency and standardization for insurance
...
Published:
2010-03-11
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Abstract:
Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered
why they are calling? Chances are the integrity of its data is so poor that the company has no idea who many of its customers
are. The fact is, many businesses suffer from this sa (...)
Excerpt related to
customer relationship management data for insurance:
Master Data Management and Accurate Data Matching. ...
The solution: implement a master data management (MDM) system that uses an accurate data
matching process. ...
Published:
2010-03-11
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Abstract:
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve
global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution,
businesses can gain multidimensional, real-time visi (...)
Excerpt related to
customer relationship management data for insurance:
... But how can businesses achieve global customer visibility in today's competitive
market? With the implementation of a master data management (MDM) solution ...
Published:
2010-03-11
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Abstract:
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool
for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden
truths. (...)
Excerpt related to
customer relationship management data for insurance:
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool
for putting data to wo...
Published:
2000-11-06
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Abstract:
Do you use real customer profiles and statistics to drive marketing efforts, or real employee data for salary or benefit
analysis? While these activities are critical to success, they can put you at risk for a data breach. But with a data security
system, you can maintain the data’s original properties (...)
Excerpt related to
customer relationship management data for insurance:
Secure Analytics: Maximizing Data Quality and Minimizing Risk for Banking and Insurance
Firms. ... Description: Do you use real customer profiles and ...
Published:
2010-03-11
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Abstract:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON
Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment. (...)
Excerpt related to
customer relationship management data for insurance:
... iWave Solution for GMAC Insurance allows a GMAC ... Many vendors in
the data extract, enterprise ... B2B e-commerce, and customer relationship
management arenas are ...
Published:
2001-03-05
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Abstract:
Ensuring the quality, accuracy, and security of customer data has never been more important than it is today. The growing
potential for privacy breaches and tighter compliance regulations have created unique challenges and responsibilities for
many data providers. Here we discuss some of the key privacy (...)
Excerpt related to
customer relationship management data for insurance:
... Paper Description: Ensuring the quality, accuracy, and security of customer data
has never ... some of the key privacy issues surrounding data management,
and how ...
Published:
2010-03-11
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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
customer relationship management data for insurance:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
-
Abstract:
Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database
tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business.
In order to protect this data and stay on top of co (...)
Excerpt related to
customer relationship management data for insurance:
... In order to protect this data and stay on top of compliance, an enterprise data
management solution that respects information privacy regulations should be ...
Published:
2010-03-11
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Abstract:
Interdyn, a solution integrator specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access
the data locked in its customer relationship management (CRM) system. After being shown a business intelligence (BI) solution
made just for Dynamics CRM, the client immediately saw the (...)
Excerpt related to
customer relationship management data for insurance:
... specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access
the data locked in its customer relationship management
(CRM) system. ...
Published:
2010-03-11
-
Abstract:
IBM's Entity Analytics Solution (EAS) enables organizations to identify and connect individuals based on collected data and
their associated data patterns. EAS is used primarily within governments and the financial and insurance sectors to detect
and prevent fraud. (...)
Excerpt related to
customer relationship management data for insurance:
... article will define master data management (MDM) and explain how customer
data integration (CDI ... industries as government, security, banking, and insurance.
...
Published:
2007-01-03
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Abstract:
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) is mandatory. As such, businesses must think seriously
about their data storage security and the day-to-day encryption management of their customer data. As a merchant or credit
card processor, will you be ready when the auditors (...)
Excerpt related to
customer relationship management data for insurance:
... As such, businesses must think seriously about their data storage security and the day-to-day
encryption management of their customer data. ...
Published:
2010-03-11
-
Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
customer relationship management data for insurance:
... Campaign Design, Customer Relationship Management
CRM RFP Template. Allow use of multiple data sources simultaneously ... sales agents for
an insurance provider, or ...
Published:
-
Abstract:
The growth of application data has placed an enormous burden on IT organizations to maintain acceptable application performance
and availability. The weight of managing and navigating through vast amounts of inactive data has caused outages and raised
budgets, among other problems. Active archiving softw (...)
Excerpt related to
customer relationship management data for insurance:
... Active archiving software, however, addresses complex data management
issues and delivers lasting benefits to organizations and its users. ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) is being adopted by businesses worldwide. But the key question for many executives
as they create their CRM strategy: how can they gain strategic advantage if their competitors are implementing these same
CRM systems? The answer: through integration. Find out how le (...)
Excerpt related to
customer relationship management data for insurance:
... Source: Scribe Software. Document Type: White Paper Description: Customer relationship
management (CRM) is being adopted by businesses worldwide. ...
Published:
2010-03-11
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Abstract:
Once a revolutionary concept, data warehouses are now the status quo—enabling IT professionals to manage and report on data
originating from diverse sources. But where does log data fit in? Historically, log data was reported on through slow legacy
applications. But with today’s log data warehouse so (...)
Excerpt related to
customer relationship management data for insurance:
Logs: Data Warehouse Style. ... But where does log data fit in? Historically,
log data was reported on through slow legacy applications. ...
Published:
2010-03-11