-
Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer relationship management data for insurance management:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer relationship management data for insurance management:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
customer relationship management data for insurance management:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered
why they are calling? Chances are the integrity of its data is so poor that the company has no idea who many of its customers
are. The fact is, many businesses suffer from this sa (...)
Excerpt related to
customer relationship management data for insurance management:
Master Data Management and Accurate Data Matching. ...
The solution: implement a master data management (MDM) system that uses an accurate data
matching process. ...
Published:
2010-03-11
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Abstract:
Data breach is a very real problem in business today. Every day, organizations store massive amounts of data inside database
tables—data ranging from credit card transactions to product inventories. This valuable information is what runs the business.
In order to protect this data and stay on top of co (...)
Excerpt related to
customer relationship management data for insurance management:
... In order to protect this data and stay on top of compliance, an enterprise data
management solution that respects information privacy regulations should be ...
Published:
2010-03-11
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Abstract:
Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management
(BPM)—can deliver significant gains in efficiency and standardization for insurance companies. Whether it’s providing real-time
quotations for insurance policies, identifying (...)
Excerpt related to
customer relationship management data for insurance management:
... of customer relationship management (CRM) and business
process management (BPM)—can deliver significant gains in efficiency and standardization for insurance
...
Published:
2010-03-11
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Abstract:
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve
global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution,
businesses can gain multidimensional, real-time visi (...)
Excerpt related to
customer relationship management data for insurance management:
... But how can businesses achieve global customer visibility in today's competitive
market? With the implementation of a master data management (MDM) solution ...
Published:
2010-03-11
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Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
customer relationship management data for insurance management:
... markets, such as customer relationship management
(CRM) and ... Distribution channel management has become a key ... demanding
process efficiency, data accuracy and ...
Published:
2006-12-01
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Abstract:
As competition in the financial sector increases, many financial services providers are seeking ways to improve customer
service and profitability through process efficiency. By developing rich integration between customer data and allowing that
data to be managed by the business users, customer process (...)
Excerpt related to
customer relationship management data for insurance management:
... By developing rich integration between customer data and allowing that
data to be managed by the business users, customer process management (CPM)
enables ...
Published:
2010-03-11
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Abstract:
Ensuring the quality, accuracy, and security of customer data has never been more important than it is today. The growing
potential for privacy breaches and tighter compliance regulations have created unique challenges and responsibilities for
many data providers. Here we discuss some of the key privacy (...)
Excerpt related to
customer relationship management data for insurance management:
... Paper Description: Ensuring the quality, accuracy, and security of customer data
has never ... some of the key privacy issues surrounding data management,
and how ...
Published:
2010-03-11
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Abstract:
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand
out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company.
Read this white paper on how information technology t (...)
Excerpt related to
customer relationship management data for insurance management:
Delivering Superior Customer Value in Insurance. Source: SAP. Document Type: White Paper
Description: Effective management of customer data is a critical success
...
Published:
2010-12-22
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Abstract:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
Excerpt related to
customer relationship management data for insurance management:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurabl...
Published:
2010-03-11
-
Abstract:
Web analytics has never been an exact science—which can make the process extremely frustrating. How can you be 100 percent
certain that the data you’re working with is always accurate? To deal with this and many other questions that will arise,
businesses must gain a better understanding of how well (...)
Excerpt related to
customer relationship management data for insurance management:
... How can you be 100 percent certain that the data you’re working with is always accurate?
To deal with this and many other questions ...
Published:
2010-03-11
-
Abstract:
Pure-play enterprise incentive management (EIM) vendors who have focused on providing the capability to manage highly complex
compensation systems will be well positioned to take advantage of the major growth projected in the EIM market. (...)
Excerpt related to
customer relationship management data for insurance management:
... markets, such as customer relationship management
(CRM) and ... Distribution channel management has become a key ... demanding
process efficiency, data accuracy and ...
Published:
2006-12-01
-
Abstract:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organizations, especially those that deal with Sarbanes-Oxley, should focus on BPM to ensure compliance and
to minimize error and risk. (...)
Excerpt related to
customer relationship management data for insurance management:
Business process management (BPM) allows financial services companies to manage internal processes and to increase efficiency
and accuracy. Organi...
Published:
2006-01-03
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Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
customer relationship management data for insurance management:
... Campaign Design, Customer Relationship Management
CRM RFP Template. Allow use of multiple data sources simultaneously ... sales agents for
an insurance provider, or ...
Published:
-
Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer relationship management data for insurance management:
... Campaign Design , Customer Relationship Management
(CRM) Software Evaluation ... use of multiple data sources simultaneously ...
agents for an insurance provider, or ...
Published:
-
Abstract:
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool
for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden
truths. (...)
Excerpt related to
customer relationship management data for insurance management:
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool
for putting data to wo...
Published:
2000-11-06
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Abstract:
Years ago, businesses primarily focused on how to compile valuable information that could be shared within the organization.
But today’s regulatory requirements have changed all that. By adhering to several fundamental guidelines, organizations can
improve data accessibility, and at the same time creat (...)
Excerpt related to
customer relationship management data for insurance management:
... can improve data accessibility, and at the same time create a proactive e-discovery
environment. Find out why establishing content management principles is ...
Published:
2010-03-11
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Abstract:
The security provisions of the US Gramm-Leach-Bliley Act (GLBA) are complex and process-intensive, and non-compliant financial
institutions and their officers have suffered penalties as a result. With QualysGuard’s vulnerability management and policy
compliance solution—including on-demand auditing c (...)
Excerpt related to
customer relationship management data for insurance management:
Vulnerability Management for GLBA Compliance. Source ... GLBA. Download <strong> Vulnerability
Management for GLBA Compliance</strong>. Comments: ...
Published:
2010-03-11