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Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
customer relationship management case study for insurance:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
Interdyn, a solution integrator specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access
the data locked in its customer relationship management (CRM) system. After being shown a business intelligence (BI) solution
made just for Dynamics CRM, the client immediately saw the (...)
Excerpt related to
customer relationship management case study for insurance:
... Companion. Document Type: Case Study Description: Interdyn ...
line, showed an insurance brokerage how ... locked in its customer relationship
management (CRM) system. ...
Published:
2010-03-11
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Abstract:
In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its
existing enterprise agreement. But without the right negotiating skills, how could it be certain Microsoft’s offer was the
most cost-saving approach? The company engaged an indepe (...)
Excerpt related to
customer relationship management case study for insurance:
Case Study: How a Midsized Company Saved over $870,000 on a $3 Million Microsoft Enterprise
Agreement, in Less Than Three Weeks. ...
Published:
2010-03-11
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Abstract:
New Star Asset Management was looking to maximize its existing sales channels and drive more information gathering via the
Web. In order to achieve its aggressive targets, it needed to find a way to make better use of the Web, while reducing costs.
Since integrating a Web content management system, New S (...)
Excerpt related to
customer relationship management case study for insurance:
... Source: Alterian. Document Type: Case Study Description: New Star Asset
Management was looking to maximize its existing sales channels and drive more ...
Published:
2010-03-11
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Abstract:
London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a
9,000+ employee organization with multiple unions and facilities. Learn how LHSC replaced its cumbersome and outdated timekeeping
systems, with a solution that helped enhance payroll a (...)
Excerpt related to
customer relationship management case study for insurance:
... Source: Infor. Document Type: Case Study Description: London Health
Sciences Centre (LHSC) needed a workforce management solution that could accommodate the ...
Published:
2010-03-11
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
customer relationship management case study for insurance:
Document Type: Case Study Description: Swiss financial services company Global Refund needed
to replace its antiquated customer relationship management (CRM ...
Published:
2010-03-11
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Abstract:
Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer
service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility
in its training approach. By moving to a blended le (...)
Excerpt related to
customer relationship management case study for insurance:
... Corporation. Document Type: Case Study Description: Lufthansa ...
& More loyalty program customer service staff. ... to a blended learning content management
system (LCMS ...
Published:
2010-03-11
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Abstract:
Because of new compliance and regulation, HealthSouth Corporation, one of the US largest providers of health care services,
needed a comprehensive view of its security risks, automated reporting on compliance to ensure published security standards,
and to prioritize the remediation of critical risks. Th (...)
Excerpt related to
customer relationship management case study for insurance:
... Security Risk Management System to Automate Regulatory Reporting, Demonstrate Compliance.
Source: Preventsys. Document Type: Case Study Description: Because of ...
Published:
2010-03-11
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Abstract:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair
Isaac was using a simple in-house license manager t (...)
Excerpt related to
customer relationship management case study for insurance:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objec...
Published:
2010-03-11
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Abstract:
As a provider of employee benefits, CIGNA must observe a bevy of regulatory compliance mandates. Because much of its efforts
are compliance-focused, it continually embraces technology, searching for new products to better manage its benefit offerings
and track its security risks. With QualysGuard’s vul (...)
Excerpt related to
customer relationship management case study for insurance:
... Finds Good Therapy: Building a More Efficient Risk Management, Compliance, and System
Security Program. Source: Qualys. Document Type: Case Study Description: As ...
Published:
2010-03-11
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Abstract:
Read how Mercury’s users can now create the most critical reports that they were previously relying on a legacy reporting
platform to produce. These include sales commissions, weekly sales, a rolling 12-month sales report, and an inventory summary
report. (...)
Excerpt related to
customer relationship management case study for insurance:
... Source: IBM. Document Type: Case Study Description: Read how Mercury’s
users can now create the most critical reports that they were previously relying on a ...
Published:
2011-09-15
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Abstract:
With a vast global network that supports over 60,000 employees, vulnerability and risk management programs are crucial for
Oracle GIT. To further enhance its IT system risk management capabilities, Oracle deployed QualysGuard’s on-demand software
vulnerability and compliance management solution. Since (...)
Excerpt related to
customer relationship management case study for insurance:
... Qualys. Document Type: Case Study Description: With a vast global network
that supports over 60,000 employees, vulnerability and risk management programs are ...
Published:
2010-03-11
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Abstract:
NASCO, a healthcare claims administrator provider for BlueCross and BlueShield companies, deployed SumTotal’s integrated
talent management platform to streamline performance management processes and introduce efficiencies to better manage its
workforce. It chose SumTotal for its easy-to-use technology (...)
Excerpt related to
customer relationship management case study for insurance:
... Source: SumTotal Systems. Document Type: Case Study Description: NASCO,
a healthcare ... companies, deployed SumTotal’s integrated talent management platform to
...
Published:
2011-06-01
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
customer relationship management case study for insurance:
... Evaluation Centers. Description: Swiss financial services company Global Refund needed to replace its
antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11
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Abstract:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON
Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment. (...)
Excerpt related to
customer relationship management case study for insurance:
... Case Study Overview. ... NEON Systems' iWave Solution
for GMAC Insurance allows a GMAC ... integration, B2B e-commerce, and customer
relationship management arenas are ...
Published:
2001-03-05
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Abstract:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets. (...)
Excerpt related to
customer relationship management case study for insurance:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the rea...
Published:
2003-01-06
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Abstract:
SAP Upgrade Success Story. Acquire Free White Papers or Case Studies Linked To IT Maintenance Costs. Gruppo Tosinvest is by
no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate,
financial services, and engineering and construction sectors (...)
Excerpt related to
customer relationship management case study for insurance:
SAP Upgrade Success Story. Acquire Free White Papers or Case Studies Linked To IT Maintenance Costs. Gruppo Tosinvest is by
no means a single-proce...
Published:
2010-03-11
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
customer relationship management case study for insurance:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
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Abstract:
There are compelling reasons to transform into an on-line corporation; more are surfacing daily. The common reason is the
need to run the entire business under total, on-line, unified, synchronized operational and functional control. Learn how
to monitor live action, and correlate and unify operations an (...)
Excerpt related to
customer relationship management case study for insurance:
... Source: Corpworx. Document Type: Case Study Description: There are
compelling reasons to transform into an on-line corporation; more are surfacing daily. ...
Published:
2010-03-11
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Abstract:
Business Bank of California, a subsidiary of Business Bancorp (NasdaqNM: BZBC), has served California businesses since 1984.
With assets of more than $620 million, Business Bank of California is ranked fifth of 25 locally based banks in the Inland
of Southern California and offers retail banking, commerc (...)
Excerpt related to
customer relationship management case study for insurance:
... Source: Surado Solutions. Document Type: Case Study Description: Business
Bank of California, a subsidiary of Business Bancorp (NasdaqNM: BZBC), has served ...
Published:
2010-03-11