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Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
customer relationship management case study for insurance management:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
Interdyn, a solution integrator specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access
the data locked in its customer relationship management (CRM) system. After being shown a business intelligence (BI) solution
made just for Dynamics CRM, the client immediately saw the (...)
Excerpt related to
customer relationship management case study for insurance management:
... Companion. Document Type: Case Study Description: Interdyn ...
line, showed an insurance brokerage how ... locked in its customer relationship
management (CRM) system. ...
Published:
2010-03-11
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Abstract:
In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its
existing enterprise agreement. But without the right negotiating skills, how could it be certain Microsoft’s offer was the
most cost-saving approach? The company engaged an indepe (...)
Excerpt related to
customer relationship management case study for insurance management:
Case Study: How a Midsized Company Saved over $870,000 on a $3 Million Microsoft Enterprise
Agreement, in Less Than Three Weeks. ...
Published:
2010-03-11
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Abstract:
New Star Asset Management was looking to maximize its existing sales channels and drive more information gathering via the
Web. In order to achieve its aggressive targets, it needed to find a way to make better use of the Web, while reducing costs.
Since integrating a Web content management system, New S (...)
Excerpt related to
customer relationship management case study for insurance management:
... Source: Alterian. Document Type: Case Study Description: New Star Asset
Management was looking to maximize its existing sales channels and drive more ...
Published:
2010-03-11
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Abstract:
As a provider of employee benefits, CIGNA must observe a bevy of regulatory compliance mandates. Because much of its efforts
are compliance-focused, it continually embraces technology, searching for new products to better manage its benefit offerings
and track its security risks. With QualysGuard’s vul (...)
Excerpt related to
customer relationship management case study for insurance management:
... Finds Good Therapy: Building a More Efficient Risk Management, Compliance, and System
Security Program. Source: Qualys. Document Type: Case Study Description: As ...
Published:
2010-03-11
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Abstract:
Because of new compliance and regulation, HealthSouth Corporation, one of the US largest providers of health care services,
needed a comprehensive view of its security risks, automated reporting on compliance to ensure published security standards,
and to prioritize the remediation of critical risks. Th (...)
Excerpt related to
customer relationship management case study for insurance management:
... Security Risk Management System to Automate Regulatory Reporting, Demonstrate Compliance.
Source: Preventsys. Document Type: Case Study Description: Because of ...
Published:
2010-03-11
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Abstract:
London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a
9,000+ employee organization with multiple unions and facilities. Learn how LHSC replaced its cumbersome and outdated timekeeping
systems, with a solution that helped enhance payroll a (...)
Excerpt related to
customer relationship management case study for insurance management:
... Source: Infor. Document Type: Case Study Description: London Health
Sciences Centre (LHSC) needed a workforce management solution that could accommodate the ...
Published:
2010-03-11
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Abstract:
Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer
service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility
in its training approach. By moving to a blended le (...)
Excerpt related to
customer relationship management case study for insurance management:
... Corporation. Document Type: Case Study Description: Lufthansa ...
& More loyalty program customer service staff. ... to a blended learning content management
system (LCMS ...
Published:
2010-03-11
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Abstract:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair
Isaac was using a simple in-house license manager t (...)
Excerpt related to
customer relationship management case study for insurance management:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objec...
Published:
2010-03-11
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Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
customer relationship management case study for insurance management:
Document Type: Case Study Description: Swiss financial services company Global Refund needed
to replace its antiquated customer relationship management (CRM ...
Published:
2010-03-11
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Abstract:
With a vast global network that supports over 60,000 employees, vulnerability and risk management programs are crucial for
Oracle GIT. To further enhance its IT system risk management capabilities, Oracle deployed QualysGuard’s on-demand software
vulnerability and compliance management solution. Since (...)
Excerpt related to
customer relationship management case study for insurance management:
... Qualys. Document Type: Case Study Description: With a vast global network
that supports over 60,000 employees, vulnerability and risk management programs are ...
Published:
2010-03-11
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Abstract:
NASCO, a healthcare claims administrator provider for BlueCross and BlueShield companies, deployed SumTotal’s integrated
talent management platform to streamline performance management processes and introduce efficiencies to better manage its
workforce. It chose SumTotal for its easy-to-use technology (...)
Excerpt related to
customer relationship management case study for insurance management:
... Source: SumTotal Systems. Document Type: Case Study Description: NASCO,
a healthcare ... companies, deployed SumTotal’s integrated talent management platform to
...
Published:
2011-06-01
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Abstract:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your System Merging of CRM and BPM. Customer-facing processes are challenging to manage because they are
always changing. Conventional workflow automation and stand-a (...)
Excerpt related to
customer relationship management case study for insurance management:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your Sy...
Published:
2010-03-11
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Abstract:
Read how Mercury’s users can now create the most critical reports that they were previously relying on a legacy reporting
platform to produce. These include sales commissions, weekly sales, a rolling 12-month sales report, and an inventory summary
report. (...)
Excerpt related to
customer relationship management case study for insurance management:
... Source: IBM. Document Type: Case Study Description: Read how Mercury’s
users can now create the most critical reports that they were previously relying on a ...
Published:
2011-09-15
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Abstract:
There are compelling reasons to transform into an on-line corporation; more are surfacing daily. The common reason is the
need to run the entire business under total, on-line, unified, synchronized operational and functional control. Learn how
to monitor live action, and correlate and unify operations an (...)
Excerpt related to
customer relationship management case study for insurance management:
... Source: Corpworx. Document Type: Case Study Description: There are
compelling reasons to transform into an on-line corporation; more are surfacing daily. ...
Published:
2010-03-11
-
Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
customer relationship management case study for insurance management:
... Evaluation Centers. Description: Swiss financial services company Global Refund needed to replace its
antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
customer relationship management case study for insurance management:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
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Abstract:
SAP Upgrade Success Story. Acquire Free White Papers or Case Studies Linked To IT Maintenance Costs. Gruppo Tosinvest is by
no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate,
financial services, and engineering and construction sectors (...)
Excerpt related to
customer relationship management case study for insurance management:
SAP Upgrade Success Story. Acquire Free White Papers or Case Studies Linked To IT Maintenance Costs. Gruppo Tosinvest is by
no means a single-proce...
Published:
2010-03-11
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Abstract:
Many human capital management (HCM) vendors try to cover most of the bases through broader product suites. While there have
been noticeable consolidation moves in the market, which vendors will eventually dominate cannot be exactly stated at this
time. (...)
Excerpt related to
customer relationship management case study for insurance management:
Many human capital management (HCM) vendors try to cover most of the bases through broader product suites. While there have
been noticeable consol...
Published:
2006-09-29
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Abstract:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently
expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this
emerging field. (...)
Excerpt related to
customer relationship management case study for insurance management:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded
its service offe...
Published:
2006-12-13
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