-
Abstract:
The enterprise incentive management and sales performance management market is evolving rapidly. Callidus Software remains
the vendor of choice for some of the largest companies in the world. The vendor is aiming to cement its leadership within
the insurance sector. (...)
Excerpt related to
comparing customer relationship management for insurance:
The enterprise incentive management and sales performance management market is evolving rapidly. Callidus Software remains
the vendor of choice fo...
Published:
2007-07-20
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
comparing customer relationship management for insurance:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
-
Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
comparing customer relationship management for insurance:
... Evaluation Centers. Description: Swiss financial services company Global Refund needed to replace its
antiquated customer relationship management (CRM) system. ...
Published:
2010-03-11
-
Abstract:
The best CRM choice for Global Refund. Read TEC's whitepaper here! Swiss financial services company Global Refund needed to
replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that
could handle the company’s 15 million yearly transaction (...)
Excerpt related to
comparing customer relationship management for insurance:
... Type: Case Study Description: Swiss financial services company Global Refund needed to replace its antiquated
customer relationship management (CRM) system. ...
Published:
2010-03-11
-
Abstract:
Spam considerably lowers user productivity, as it delivers unwanted, irrelevant, or anonymous e-mail messages. The best way
to manage the incidence of spam is to measure it. The Spam Index—a tool for measuring improvement in spam control systems
and for comparing spam control performance with competito (...)
Excerpt related to
comparing customer relationship management for insurance:
... The Spam Index—a tool for measuring improvement in spam control systems and for comparing
spam control performance with competitors—is a method used by ...
Published:
2010-03-11
-
Abstract:
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and
nurtured. However, it can be easily neglected in a slew of recent complementary acquisitions and subsequent attempts to intertwine
them. However, CDC and Pivotal looks like the kind o (...)
Excerpt related to
comparing customer relationship management for insurance:
It is essential that depth and expertise in vertical industries, which are critical to ongoing success, be encouraged and
nurtured. However, it ca...
Published:
2004-02-09
-
Abstract:
In PeopleSoft’s case, the fact remains that it is still the best-attuned offering (in terms of pricing, vertical extensions,
customizability, professional service approach, etc.) to the needs of large, service-oriented enterprises, or for ‘greenfield’
sites. However, to put things in the right pers (...)
Excerpt related to
comparing customer relationship management for insurance:
In PeopleSoft’s case, the fact remains that it is still the best-attuned offering (in terms of pricing, vertical extensions,
customizability, prof...
Published:
2002-06-24
-
Abstract:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently
expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this
emerging field. (...)
Excerpt related to
comparing customer relationship management for insurance:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded
its service offe...
Published:
2006-12-13
-
Abstract:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets. (...)
Excerpt related to
comparing customer relationship management for insurance:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the rea...
Published:
2003-01-06
-
Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
comparing customer relationship management for insurance:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Abstract:
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the
amount of data that needs to be moved, and thereby reduces both the initial cost and ongoing maintenance cost of application
integration. (...)
Excerpt related to
comparing customer relationship management for insurance:
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces
the amount of data that ne...
Published:
2003-05-30
-
Abstract:
Many human capital management (HCM) vendors try to cover most of the bases through broader product suites. While there have
been noticeable consolidation moves in the market, which vendors will eventually dominate cannot be exactly stated at this
time. (...)
Excerpt related to
comparing customer relationship management for insurance:
Many human capital management (HCM) vendors try to cover most of the bases through broader product suites. While there have
been noticeable consol...
Published:
2006-09-29
-
Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
comparing customer relationship management for insurance:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
Oracle does not have a history of major acquisitions, let alone experience with the subsequent integration efforts. Run by
a management team that has never maneuvered a company through a large takeover, will Oracle be capable of digesting PeopleSoft? (...)
Excerpt related to
comparing customer relationship management for insurance:
Oracle does not have a history of major acquisitions, let alone experience with the subsequent integration efforts. Run by
a management team that ...
Published:
2005-05-31
-
Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
comparing customer relationship management for insurance:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
-
Abstract:
While customers may be bemused if not concerned about the Oracle/PeopleSoft merger, they are from a traditionally risk-adverse
market. Despite the lush deals offered by the competition, realistically, the only way Oracle will lose customers is through
self-inflicted wounds. (...)
Excerpt related to
comparing customer relationship management for insurance:
While customers may be bemused if not concerned about the Oracle/PeopleSoft merger, they are from a traditionally risk-adverse
market. Despite the...
Published:
2005-05-25
-
Abstract:
The recent merger of Oracle and PeopleSoft requires, among many other things, finding a perfect balance between cultivating
the install base versus the zeal for snagging brand new customers. (...)
Excerpt related to
comparing customer relationship management for insurance:
The recent merger of Oracle and PeopleSoft requires, among many other things, finding a perfect balance between cultivating
the install base versu...
Published:
2005-05-20
-
Abstract:
The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing,
business intelligence, and performance management. These conferences supply a wealth of information aimed at improving organizational
decision-making, optimizing performance, and ac (...)
Excerpt related to
comparing customer relationship management for insurance:
... business processes associated with BI and performance management. ...
This can include comparing their current environment with ... and gives training at customer
sites ...
Published:
2006-10-25
-
Abstract:
In addition to products' rationalization, the integration at sales and cultural levels will be challenging. In general, existing
customers of involved merging vendors should be alert, but they should still look at these events as positive. (...)
Excerpt related to
comparing customer relationship management for insurance:
In addition to products' rationalization, the integration at sales and cultural levels will be challenging. In general,
existing customers of invo...
Published:
2003-08-18
-
Abstract:
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns
and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits
to implementing a BPM solution. (...)
Excerpt related to
comparing customer relationship management for insurance:
... customer satisfaction and repeat sales might be implemented. For a financial institution,
it may be important to set KPIs to identify potential risk management ...
Published:
2009-04-27