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Integration the Number 1 Issue for Companies Considering BI Software
A few weeks ago, we gave TEC Newsletter subscribers a sneak preview of a report analyzing trends in demand for business intelligence (BI) software. The report

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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » cis insurance contact number


The Best ACT! Is Still to Come
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to

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Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you

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InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

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The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is

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Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information. But the company couldn’t

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Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

cis insurance contact number  telephony partners are Avaya, Cisco, and Genesys, and the product independent software vendor (ISV) partners are Radian6 (part of salesforce.com) for social monitoring, text analytics, and sentiment analysis, and SAS , whose Real Time Decision Manager has been integrated with Ciboodle One to provide a higher level of personalization to the customer. International delivery partners include CSC, HiSoft, Relevant Technologies, and eLoyalty. Specifically, CSC combines the full Sword Ciboodle suite with its Read More
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

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Amerisure Mutual Insurance Company
With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to enhance the

cis insurance contact number  Mutual Insurance Company With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to enhance the distribution of information to employees. Employees located in satellite offices, with no direct access to the home office, can feel disconnected from corporate headquarters’ operations and activities. Amerisure needed to communicate to employees in a timely manner that would allow the flow of accurate, important infor Read More
SAP Declares Victory Over Manugistics, Takes Aim at i2
On February 25 in Waltham, Massachusetts, SAP proclaimed itself the number two vendor of supply chain management solutions. Many in the room were openly

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Onyx-Delivering Excellence in Insurance
Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management (BPM)—can deliver significant gains

cis insurance contact number  Delivering Excellence in Insurance Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management (BPM)—can deliver significant gains in efficiency and standardization for insurance companies. Whether it’s providing real-time quotations for insurance policies, identifying cross-selling and renewal opportunities, or managing claims, CPM extends across the enterprise to ensure that each customer interaction becomes an opportunity for serv Read More
Measuring the Business Value of IT
Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number

cis insurance contact number  IT MEANS IT Investment Decisions Are Fact-Based NOTES & RESOURCES Forrester interviewed a number of vendor and user companies in preparing this report. Related Research Documents Optimizing The IT Portfolio For Maximum Business Value September 30, 2005, Best Practices The Economics Of IT June 6, 2005, Best Practices IT Governance Framework March 29, 2005, Best Practices TARGET AUDIENCE Chief information offcer, IT operations/engineering professional, enterprise architecture professional THE Read More
Contact Center Buyer's Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP

cis insurance contact number  consider when making the decision to adopt VoIP in your contact center. Read More
Author Attacks Harvard! (Sort of... well, not really... OK, not at all)
Editors' Picks: Vendors submit. We review. ... white papers from whitepapers.technologyevaluation.com.White paper: Why One Number Is Not EnoughEditor A (the

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Contact Centre Virtualisation
As companies expand@often globally@they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers

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