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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

agent management software  the phone, since an agent can deal with only one customer at a time over the phone, but it is quite possible to simultaneously juggle a few live chat sessions with customers. One should note, however, that different users have different levels of tolerance for the length of time they are willing to commit to self-service, which means the availability of live support is still a necessary option companies must offer. On the other hand, in a corporate setting, the company may want to discourage highly paid Read More
Demand Management
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Documents related to » agent management software


10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

agent management software  insights needed for assessing agent performance, continuously improving the customer experience, and making a solid business case for knowledge management . Source : Consona Resources Related to 10 Principles for Knowledge Management Success : Knowledge Management (KM) (Wikipedia) 10 Principles for Knowledge Management Success Knowledge Management is also known as : Knowledge Manager , Management , Management Skills , Strategic Management , Project Management , Business Management , Management Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

agent management software  server being down), an agent can see that several other agents have used one solution within the last hour that was the correct solution, which should increase the chances that it is the right answer for their customer call too. This is part one of the three-part series Integrating Customer Relationship Management and Service Resolution Management . In part two, the importance of knowledge management is discussed, along with its relationship to CRM and service resolution management (SRM).   For more Read More
Goal-oriented Business Process Management
The trend toward more flexible ways of working, shorter organizational reaction times, and the ability to fully embrace market unpredictability, is a powerful

agent management software  field of autonomous software agent technology. Whitestein's software products enable better management and optimization of your business processes and help your organization be more efficient and agile. Whitestein Technologies is a privately held company founded in 1999 and is headquartered in Switzerland, with offices in Germany and Slovakia. Contact Information Whitestein Technologies AG Tödistrasse 23 CH-8002 Zürich Switzerland Tel +41 44-256-5000 Fax +41 44-256-5001 For more information, please Read More
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

agent management software  invaluable insight into service agent skill levels, training requirements, staffing levels, peak email time, and gauging customer service levels. Response Manager is able to offer rich features, a sophisticated user interface, and increased performance and functionality at very competitive prices. While prices of other competing solutions can average well over $50,000, Response Manager is designed to deliver the features of these expensive systems for a fraction of the cost. Return On Investment ( ROI ) Read More
Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

agent management software   Read More
Software Solutions
Trigent helps clients in industries such as commercial software, manufacturing, marketing and media. Its solution frameworks and development automation tools

agent management software  Solutions Trigent helps clients in industries such as commercial software, manufacturing, marketing and media. Its solution frameworks and development automation tools aid rapid time-to-deployment for software systems. The company's CMM-certified global development centers offer flexibility clients to address clients' varying requirements for software development, maintenance, and support services. Its software support includes knowledge support systems, parts management systems, and product Read More
TIBCO Software
TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a

agent management software  Software TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a separate entity (from former Teknekron) to create and market software solutions for use in the integration of business information, processes, and applications. Now TIBCO focuses on leveraging and extending the capabilities of its software to help companies move toward predictive business. TIBCO has delivered its real-time business-ena Read More
abas Business Software
abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and

agent management software  Business Software abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and engineer-to-order (ETO) environments. The abas Business Software brand includes the following products: abas ERP for production abas Distribution for distribution, wholesale, and service companies the abas eB e-business solution New functions and technologies are added to the standard software with each new version. abas Business Read More
The Complete Buyer's Guide for Payroll Software
When selecting and deploying a new payroll software solution, there are many factors to take into consideration, including timing, data transfer and conversion,

agent management software  payroll software for accountants,payroll software free download,cheap payroll software,construction payroll software,certified payroll software,open source payroll software,nanny payroll software,human resources payroll software,payroll software demo,download payroll software,payroll software online,payroll software review,payroll software program,payroll software comparison,free payroll software in excel Read More
Expandable Software
Founded in 1983, Expandable Software, Inc. develops, markets, and supports an integrated manufacturing enterprise resource planning (ERP). The company's

agent management software  erp manufacturing software,erp software implementation,erp software vendor,expandable software,expandable software inc Read More
Software Test Tools Software Evaluation Report
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout

agent management software   Read More
Maximizer Software
Maximizer Software delivers easy-to-use and affordable customer relationship management (CRM) solutions to meet the needs of small to medium businesses (SMBs

agent management software  Software Maximizer Software delivers easy-to-use and affordable customer relationship management (CRM) solutions to meet the needs of small to medium businesses (SMBs) as well as divisions of large enterprises. With over 20 years of experience in the CRM industry, Maximizer Software has sold over one million licenses to more than 120,000 customers. Read More
BQE Software
BQE Software, Inc.

agent management software   Read More
Cezanne Software
Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and

agent management software  Software Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and optimize the human side of their business. The company’s focus is to provide the business owner with people-centered solutions to manage the execution and evolution of business processes that are critical for the organization's success. The privately held company's North American headquarters are in Boston, Massachusetts (US). Read More

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